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Privacy Policy

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Privacy Policy

PHI Federal Credit Union recognizes the importance of our responsibility in protecting our members' private information. We want the personal and financial information that you have entrusted to us; therefore, we have developed the following privacy policy and approach that respects and addresses your needs. We believe that all personal and financial information specific to you that you provide the Credit Union through any channel constitutes personal information.

Collection of Personal Information

When you apply for a Credit Union account service, we collect personal information in order to process your application. This information may be retained by us so that we can provide the products and services you request. Our operating partners have agreed to abide by our policy.

When you open or use an account or service from the Credit Union, we retain personal information you provide in the context of using that product or service, including transaction information.

When you send us emails, we will retain the content of the email, your email address, and our response in order to assure we have adequately addressed your inquiry and to handle any follow up questions you may have. We may also use it to measure how effectively we address your concerns.

Use and Sharing of Personal Information

The Credit Union will use personal information as appropriate in the normal course of our business to provide the products and services you request. We will also use this information to provide positive identification of you when you contact us.

We will not disclose information to third parties (excluding credit union affiliates) concerning your account with us, except: (a) when such disclosure is necessary to complete the transaction: (b) to verify the existence and condition of your account for a third party (such as a credit union bureau) as is permitted by law: (c) to comply with any court order of applicable laws or regulations:: or (d) when you give us written permission.

The Credit Union does not and will not sell or provide personal information to third parties for independent use. We may, however, share personal information with our credit union affiliates, as allowed by federal law, it that information is required to provide a product or service you have requested.

Accuracy of Personal Information

The Credit Union intends to exercise reasonable procedures in order to assure the accuracy of our records and your personal information. Inaccurate information, when brought to our attention, will be corrected as promptly as possible. If you have any questions regarding the accuracy of your personal information, please call a Credit Union representative, or contact us via email link: We will investigate your issue and update your records as needed.

We request that you keep that your information as current possible so that you may get the maximum benefit for the Credit Union.

Protection of Personal Information

PHI Federal Credit Union restricts access to your personal and account information to those employees who need to know that information to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public information.


Because of PHI Federal Credit Union's high commitment of confidentiality of member's information, complaints relating to this policy, or PHI Federal Credit Union's perceived non-compliance with the policy, should be forwarded directly to PHI FCU's manager or to a member of PHI Federal Credit Union's Supervisory Committee for prompt consideration.

PHI Federal Credit Union's Manager can be reached by calling PHI Federal Credit Union at (337) 233-2274. Correspondence directed to PHI FCU's Supervisory Committee should be addressed to:

Supervisory Committee
PHI Federal Credit Union
P. O. Box 96360
Lafayette, LA 70501

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